Samjouren in Vaasa uses remote reception – sick certificates, prescriptions and minor illnesses are taken care of online – Ostrobothnia – svenska.yle.fi

The Ostrobothnian healthcare district is set to test the telemedicine service at Samgur in Vaasa. In the future, the patient can call or talk to the doctor, rather than sitting and waiting for their turn in the emergency room.

To avoid long waiting times in the emergency room, samjouren in Vaasa tests teleconference during August.

The teleconference service is not for non-urgent cases, but for urgent complaints that do not require the caregiver to physically examine the patient.

The service can be used, for example, to print sick leave certificates or prescriptions for fairly straightforward things, says Ann-Catherine Brandtberg, director of service at Vaasa’s emergency room.

The typical group that can be administered remotely, Brandtberg says, are mainly healthy, reproductive women who have UTI symptoms where a fever has not yet developed. Cold symptoms, rashes, eye infections, and allergy symptoms can also be treated through the service.

On-call assistance assesses the need for care

It is still the on-call assistance that assesses whether the patient’s problem is suitable for remote reception. If the case does not require examination or sampling, the patient can choose to chat or talk on the phone with the doctor via remote reception.

– The chat function is preferred because you can also send pictures or switch to video calls. Then the doctor can look, for example, at the rash or the eye, says Brandtberg.

To access the service, identification using bank codes is required. According to Brandtberg, it’s a seamless system that most people are used to. The service is easily accessible to everyone.

– Today, most people are used to identifying themselves with their bank codes, even the elderly, and then this is very easy. Once you identify yourself, you are right away, it is impossible to make a wrong decision.

Eliminates unnecessary waiting times

Brandtberg says the teleconference service should fundamentally increase the quality of patient care.

It’s an obvious quality issue that you don’t have to sit in the emergency room for several hours and wait until sickness doesn’t require it.

In addition, you can save fuel by not having to drive long distances.

Brandtberg adds that it would also be best to give patients guidance on how to take care of their problems. It’s something that can get lost if it’s urgent in the emergency room.

– You have more chances to be informed when you can write in chat.

Emergency room remote reception is a pilot trial that, after evaluation, can also be used in non-urgent care.

Doesn’t take the pressure off the emergency room

However, Brandtberg doesn’t think the service will have much of an impact when it comes to relieving stress in the emergency room. The emergency department overload is not primarily caused by groups that will receive assistance via teleconference.

Those who are assisted by distance suffer from milder illnesses and are not numerous enough to feel in a crowd.

People who are seriously ill and the elderly are most burdensome to the emergency department. The number of elderly people is increasing all the time and this is reflected in the need for care. Brandtberg also says that the load always increases in the summer.

Brandtberg still believes the teleconference service will help staff in the emergency department to some extent.

We hope that the nursing staff’s feeling of having too many patients will go away.

The trial begins in August

The remote pick-up service has not been used, but is expected to start during August. You will then start a six-month trial and then the service will be evaluated.

The front desk will be open on weekday evenings, weekends and public holidays.

I hope both patients and caregivers will find it easier with the help of this, says Brandtberg.

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